How can we help?
Find quick answers to common questions or connect directly with our customer support team.
Frequently Asked Questions
Choose a topic below to quickly find the information you need.
Subscription & Billing
Answers to common questions about subscriptions, billing and recurring charges.
You can cancel your subscription at any time before your next renewal date. Contact our customer support team by email, live chat or the support request form below, and provide the email address associated with your account.
Most charges are recurring subscription renewals. If you do not recognize a charge, contact us with your full name, purchase email address, approximate purchase date and transaction amount so we can investigate.
Contact our customer support team for help updating the payment method associated with your subscription. For your security, please do not send complete credit card information by email or chat.
Refund requests are reviewed in accordance with our applicable Refund Policy and billing terms. Contact us with your order details, purchase email address, transaction date and amount so we can review your request.
Your purchase confirmation and receipt are sent to the email address used at checkout. Check your Spam or Junk folder and search for “CloudXGuard.” If you still cannot find it, contact us and we will help locate your order.
Account & Support
Help with your account, accessing the service and contacting customer support.
After purchasing CloudXGuard, you will receive an email with your download link and installation instructions. Download the installer, follow the on-screen prompts and activate the software using the license information provided.
Confirm that the activation code was entered exactly as provided and that you are using the email address associated with your purchase. If the issue continues, contact support and include the error message you receive.
Restart your computer, confirm that your operating system is up to date and download the latest installer. If the problem continues, contact support with the exact error message and a screenshot, if available.
This depends on the device allowance included with your subscription. If you have reached your device limit or need to transfer your license to a new computer, contact our support team for assistance.
You can email connect@cloudxguard.com, use live chat or submit a support request through this Help Center. Include your name, account email, order number if available and a brief description of the issue.
Contact Customer Support
Our customer support team is available to assist with billing, cancellations, refunds and account questions.
Live Chat
Speak directly with a customer support representative.
9:00 AM–9:00 PM ETEmail Support
Email our team with your account and transaction information.
Send an Email connect@cloudxguard.comSupport Request
Submit your request and include the details our team needs.
Submit a Request Available 24 hours a day